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LETTER OF COMPLAINT

• Dear Sir/Madam I am writing to lodge a number of complaints during a flight to Florida and back with your company Ocean Air.

• Although everything happened as arranged in your leaflet, there were a lot of problems in the flight which I would like you to know them.

• The day I took the flight to Florida, all of the flights had a late boarding.

• I had to wait at least more than one hour in the airport.

• This wait made me lose the bus I had to take in order to arrive to the hotel in Florida.

• Therefore, I took a taxi which supposed to pay more money.

• However, the staff during the flight was rather rude, the contrary that you tendered in the leaflet offering friendly staff.

• On the other hand, I specially booked the flight with your company because I am vegetarian and I always have a lot of problems in order to have lunch during the flights.

• But I was disappointed when you did not have a special diet for vegetarians as you offered in your advertisement.

• To top it all, I would like to tell you that there was not the latest entertainment in the flight.

• I was bored to stiff because you put on TV plane a film that I have already seen very recently on TV.

• Thus, due to all the troubles I encountered during both flights (the food, the boring film, the rude staff and my loss of money with the bus and the payment to the taxi-driver), I am entitled to some kind of compensation and as far as I am concerned, Ocean Air company should take steps to prevent this situation from arising in the future. Sincerely