BILINGUAL SUPERVISOR (M/W)

VIP International, employment agency specialized in bilingual, trilingual people and foreign native speakers

Our client, Customer Care Contact Center, is launching a brand new european project and will be looking for:

BILINGUAL SUPERVISOR (M/W)

GERMAN / ENGLISH  / SPANISH / ITALIAN

SWEDISH / DANISH / FINNISH / NORWEGIAN 

As an integral part of the International Client Service management, your role will include:

·         Managing and driving the clientele advisory team

·         Driving the teams’ operational activity and managing projects in order to fulfil qualitative and quantitative targets

·         Managing the planning and organization of routine tasks so as to actively and collectively contribute to efficiency and quality of customer service

·         Improving communication with the human resources management

·         Providing daily reports on the progression of projects under your supervision

·         Ensuring the supervision of projects

·         Training advisors placed under your supervision on a daily basis

Native German or English or Spanish or Italian or Swedish or Finnish or Danish or Norwegian speakers or perfectly bilingual (german or english or spanish or italian or swedish or finnish or danish or norwegian / english) people.

You hold a higher-education diploma (post A-levels) and have a minimum two years’ experience within a call centre environment.

You are organised, flexible, punctual and have good inter-personal skills.  Your drive, initiative, prioritisation and team spirit are what will be the keys to your success in this position.

Permanent contract / Full time position

Compensation: 28K brut per year

Advantages: 7 RTT per year / Health insurance / compensation for lunch

Please send your resume to : Chrystopher