Text from VivaColonia -
English
Complaint to an airline
- I’m writing to express my deep disappointment from my recent experience with your airline.
- Last month I were booked in on a flight to Sri Lanka via Amsterdam.
- Just upon checking as I turned out I noticed that the first flight to Amsterdam was delayed.
- I became worried; I knew that if I missed that first flight, I could not enjoy my holidays in Sri Lanka.
- As the scheduled flight time grew nearer I felt better.
- But suddenly, it was definitively cancelled.
- It was already late in the evening.
- In a very offhand manner, the staff offered us a glass of milk to sleep better, which was decidedly unhelpful.
- I felt really worried because I would break the promise to spend my birthday with my best friends.
- I immediately contacted with the central office but it was closed.
- The stuff did not provide any assistance more.
- Not only could I fly to Amsterdam but also I would lose some days with my friends.
- I had to book a room in an hotel close to the airport.
- It incurred a lot of expense and I would be grateful if you would pay it and offer me another flight for the next year.
- I enclose herewith the invoice of the hotel.
- I shall expect to hear soon form you.
- I believe your airline needs to improve the assistance in these cases to meet the passenger’s needs.
- If I hear nothing from you, I will definitively go to the police.
- VivaColonia
June 2021
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English