Opravy

Executive Summary

• The objective of this thesis is to understand how the Shadow IT can be managed even though businesses have to challenge digitalization.

• The Shadow IT is a topic that seems to come back regularly in articles for the CIO or other stakeholder of the information system.

• Nevertheless, the name of the phenomenon seems relatively unknown from computer scientists and indeed there is little real work done on the phenomenon.

• Digitalization suffers from a different evil: the misunderstanding generated when talking about it.

• In this thesis, focus will be firstly placed on Shadow IT in this new context of digitalization.

• Then we will present our choice for this information-technology system, by discloding its benefits.

• Finally, and above all the most important contribution of this paper will explain how one can effectively fight and make disappear all disadvantage and linked to it.

• This thesis will probably teach you new words and concept such as « Citizen Developer », « Business Architect » or « Information system 3-tiers ».

• We will be your guide in the discovery of these new developments, you will see that they really will revolutionize the information system as you know it today.