BILINGUAL SUPERVISOR (M/W)

VIP International, employment agency specialized in bilingual, trilingual people and foreign native speakers

Our client, Customer Care Contact Center, is launching a brand new european project and will be looking for:

BILINGUAL SUPERVISOR (M/W)

ENGLISH / GERMAN / SPANISH / ITALIAN / SWEDISH / DANISH / FINNISH / NORWEGIAN

As an integral part of the International Client Service management, your role will include:

• Managing and driving the British clientele advisory team

• Driving the teams’ operational activity and managing projects in order to fulfil qualitative and quantitative targets

• Managing the planning and organization of routine tasks so as to actively and collectively contribute to efficiency and quality of customer service

• Improving communication with the human resources management

• Providing daily reports on the progression of projects under your supervision

• Ensuring the supervision of projects

• Training advisors placed under your supervision on a daily basis

Native English speakers or perfectly bilingual people.

You hold a higher-education diploma (post A-levels) and have a minimum two years’ experience within a call centre environment.

You are organised, flexible, punctual and have good inter-personal skills.  Your drive, initiative, prioritisation and team spirit are what will be the keys to your success in this position.

Permanent contract / Full time position

Compensation: 28K brut per year

Advantages: 7 RTT per year / Health insurance / compensation for lunch

Please send your resume to : Chrystopher