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Questions about English listening and transcripts

Hello. Can anyone help me? I would like to know what are the transcripts at 5:13, 5:17 of this YouTube video "What Would You Do With A Lost Wallet" (https://www.youtube.com/watch?v=haJDju3LafU​)?

What I heard are:

5:13 That never happened. ??? that never ever happened.
5:17 I mean, I believe in good ???

Many thanks.