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Personal presentation

• I lived differents experiencies in quality issues with customers.

• One with the customer XXX wich is a big petrochemical company.

• We had a claim about leaks on five valves on the main oven of the plant.

• It was a critical issue because the refinery could be stopped.

• It could cost millions euros of production loss.

• We have to explain at the customer with every proofs that we did the job well, we respected standard practices to repare and mount valves.

• Two other causes were picked: the dimensions of the seal supply by a supplier and the restart of the production in water and pressure wouldn’t do at the right time.

• Containement action was to block definitively valves and replace it with by bypassing.

• So, the enquiries went over, did’nt go further because it was impossible to look in the valves because the production couldn’t be stopped.

• The other one was a claim about a leak on a massive seven tons valve installed on an aeronautic test blower in customer site.

• I led an analyse Hishikawa to find root causes of the issue.

• As well, I manage to Lean management projects about implementing 5S, kaizen and Value Stream Mapping I had severals experiencies in certification ISO.

• I led four projects for certifications ISO, 5 to obtain MASE and severals certifications Marc Center and ATEX.

• Finally, I was in charge in both companies of implementing, setting up, and manage metrology equipments systems.