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enuarantonio (으)로 부터 도착한메세지 - English

  • There seems to be a problem with…

  • Costumer: There seems to be a problem with my printer.
  • Agent: I'm sorry to hear that.
    • What was exactly the problem?
  • Costumer: My printer is on but it does not print.
    • Agent: What does your printer reference?
  • Costumer: It is a TRX-3001.
  • Agent: Is the Wi-Fi printers’ series?
  • Costumer: Yes, it is.
  • Agent: Have you checked your internet connection?
    • Costumer: Yes, there is no problem about it.
  • Agent: Ink levels are in minimum printing level?
  • Costumer: No, they are almost full.
  • Agent: What kind of printing quality you are using?
  • Costumer: Draft.
    • Agent: What kind of error message shows your printer?
  • Costumer: Low ink levels.
  • Agent: Your printer has four cartridges.
    • When you replaced them for last time?
  • Costumer: A month ago.
  • Agent: How many pages you have printed so far?
  • It can be an approximate number.
  • Costumer: Almost 200.
    • Agent: What kind of printing colors you used?
  • It means, most of your printings are in the same color and quality.
  • Costumer: Yes, grey scale and draft.
  • Agent: When was the last time you used your printer?
  • Costumer: A week ago.
  • Agent: It could be the problem.
  • Can clean you automatically the cartridges? Costumer: Yes.
  • I know how to do it.
  • Agent: Please proceed to clean them and then select the printing option.
  • It will take two minutes. Costumer: OK. Done!
  • Agent: Is your printer working properly?

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